Order Cancellation Policy
We understand that your shopping plans may change. This policy explains our order cancellation conditions, how to request a cancellation, and how refunds are processed.
1. Cancellation Eligibility
Orders Not Yet Shipped: If your order has not shipped, you may request a cancellation by email or phone. Cancellation requests are subject to review and depend on the order's processing and shipping status.
Orders Already Shipped: Once an order has shipped or has been handed over to the carrier, it generally cannot be canceled directly. You may request a return and refund after delivery in accordance with our Return and Refund Policy.
This policy does not limit your rights under applicable law.
2. How to Request a Cancellation
Please contact us as soon as possible using either of the following methods:
- Email: hello@umiceldavire.com
- Phone: +81 24-763-8294
Please provide the following information:
- Order number.
- Name used when placing the order.
- Email address associated with the order.
- Payment confirmation or transaction reference, if necessary.
For your security, please do not send complete credit card numbers, passwords, or other sensitive payment information by email.
3. Cancellation Review and Confirmation
After receiving your request, we will review your order details, payment status, and shipping status as soon as possible.
If your unshipped order is eligible for cancellation, we will process the request and notify you by email or another appropriate contact method.
If your order cannot be canceled, we will explain the situation and provide guidance on the next steps.
Submitting a cancellation request does not mean your order has been canceled. A cancellation is confirmed only after you receive our confirmation.
4. Refund Processing
Once your cancellation is approved and the order qualifies for a refund, we will initiate the refund within 1–3 business days.
- Refund Method: Refunds will be issued through the original payment provider to the original payment method used for the purchase.
- Refund Amount: The refund amount will be determined based on the approved cancellation and the amount paid.
- Refund Arrival Time: The time it takes for funds to appear in your account depends on your bank, card issuer, or payment service provider.
Refund initiation does not mean the funds will appear in your account immediately. We cannot guarantee an exact refund arrival date.
5. Orders That Have Already Shipped
If your order has already shipped and cannot be canceled directly, please follow our Return and Refund Policy after receiving the item.
Eligible items may be returned or exchanged within 35 days of delivery.
For returns requested due to personal preference, customers are generally responsible for return shipping costs. For eligible returns involving shipping damage, defective products, or incorrect items, we will cover the return shipping costs.
Specific return conditions and refund arrangements are governed by our Return and Refund Policy and applicable law.
6. Contact Us
If you need assistance canceling an order or checking your refund status, please contact us:
Address: 35 Higashi, Oyama, Otama Village, Adachi District, Fukushima 969-1301, Japan
Telephone: +81 24-763-8294
Email address: hello@umiceldavire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States