Return, Exchange & Refund Policy

We want you to shop with confidence. This policy explains how returns, exchanges, order cancellations, and refunds are handled for furniture and related products purchased through our website and delivered within the United States.

1. Return and Exchange Window

You may request a return or exchange within 35 days of delivery.

To submit a request, email us within the applicable period with your order number, item details, and reason for the request. Once your request is approved, we will provide the return address and instructions.

2. Return Eligibility and Conditions

For voluntary returns, items should be kept in their original condition as reasonably possible, with applicable accessories and components included.

We allow reasonable handling necessary to inspect an item. Opening packaging, conducting a reasonable inspection, or being unable to restore the original packaging will not automatically disqualify an item from return. We will assess assembly marks, missing components, and other condition issues based on the circumstances and the return conditions disclosed before purchase.

Returns involving misuse, customer-caused damage, or failure to meet reasonable, previously disclosed conditions may be ineligible for a refund, subject to applicable law.

If an item arrives defective, damaged during shipping, or different from what you ordered, please contact our support team for assistance.

3. Return Shipping Costs and Large Furniture Fees

Unless an item is defective, damaged during shipping, incorrect, or otherwise covered by applicable law, customers are generally responsible for return shipping costs for voluntary returns.

Furniture may require freight shipping, pallet transportation, or specialized pickup services. For large items requiring these services, we will disclose the applicable return shipping fee or a reasonable estimate on the product page or checkout page before purchase.

Return shipping estimates are based on the following factors:

• Packaged item dimensions and weight.
• Return shipment origin and destination ZIP codes.
• The carrier's base shipping rate.
• Applicable oversized freight, special handling, and pickup charges.

The estimated return shipping cost is calculated as follows:

Estimated Return Shipping Cost = Base Carrier Rate + Applicable Oversized Freight Charges + Applicable Pickup and Special Handling Fees.

The applicable amount or reasonable estimated range must be determined using actual product specifications and carrier quotes and disclosed before purchase. We will not wait until a customer requests a return to disclose the return shipping costs for large furniture.

We will cover return shipping costs for qualifying returns involving defective, transit-damaged, or incorrect items.

Original delivery charges and return shipping charges are separate costs. Whether original delivery charges are refundable depends on the terms disclosed at purchase and applicable law. Any deduction must have a reasonable basis and comply with applicable law. We do not charge hidden fees or unreasonable, undisclosed handling fees.

4. How to Request a Return

Step 1: Submit your request.

Email hello@umiceldavire.com with your order number, item details, and reason for the return or exchange.

Step 2: Receive return instructions.

We will review your request and, if approved, provide the confirmed return address, shipping method, packaging instructions, and applicable fees.

Step 3: Ship the item.

Pack the item securely according to our instructions and retain your shipping receipt and tracking information. Unless we confirm otherwise, customers are responsible for arranging and paying applicable return shipping costs for voluntary returns.

Step 4: Return receipt and inspection.

After receiving the returned item, we will review the order information, item condition, and reason for return. We will then determine the appropriate refund or exchange resolution under this policy and applicable law. Inspection time may vary depending on the item's size and shipping arrangements.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, missing components, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photos if available. We will review the circumstances and offer an appropriate resolution under applicable law, which may include repair, replacement, return and refund, or another suitable remedy.

For qualifying returns involving defective, transit-damaged, or incorrect items, we will cover the applicable return shipping costs and provide the necessary return instructions.

6. Order Cancellations

If your order has not yet shipped, please contact us as soon as possible to request cancellation. Once the cancellation is confirmed and the order qualifies for a refund, we will initiate the refund within 1–3 business days using your original payment method.

Orders that have already shipped may need to be handled through our return process. All cancellation and refund requests are subject to this policy and applicable law.

7. Refund Method and Processing Time

Refund initiation: After the returned item has been received and inspected, the return has been approved, and all applicable refund conditions have been satisfied, we will initiate the refund within 1–3 business days.

Original payment method: All approved refunds will be issued through the original payment provider to the same payment method used for the purchase. We will not automatically substitute gift cards, store credit, or another payment method without your consent.

Refund amount: The refund amount will be calculated based on the returned items, order amount, applicable original delivery charges, and any deductions permitted by law. All deductions must comply with the terms disclosed at purchase and applicable law.

Time for funds to appear: After we initiate a refund, the time it takes for the funds to appear in your account depends on your bank, credit card issuer, payment service provider, or other financial institution. We cannot guarantee a specific posting date.

If your refund has not arrived after a reasonable processing period, please contact us with your order number so we can help check its status.

8. Exchanges

You may request an exchange within 35 days of delivery. Exchanges are subject to approval and product availability.

If an item arrives damaged, defective, or incorrect, please contact us before arranging an exchange. We will review the issue and explain the available options.

If a replacement item is unavailable, we will explain the available alternatives, including a refund where applicable. Any price difference or additional shipping charge associated with a voluntary exchange will be disclosed before the exchange is confirmed.

9. Product Quality and Consumer Rights

We handle product quality issues in accordance with applicable federal and state laws, express warranties, and other applicable protections.

Depending on the circumstances and applicable law, consumers may be entitled to repair, replacement, refunds, or other remedies. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

10. Contact Us

For questions about returns, exchanges, order cancellations, or refunds, please contact us using the details below.

Address: 35 Higashi, Oyama, Otama Village, Adachi District, Fukushima 969-1301, Japan
Telephone: +81 24-763-8294
Email address: hello@umiceldavire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States