Terms of Service
Welcome to our website. These Terms of Service apply to your use of our website, including browsing products, using website features, placing orders, and purchasing products. By using our website, you agree to comply with these terms and applicable laws.
1. User Accounts and Website Use
You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.
If account features are available, you are responsible for taking reasonable steps to protect your login information. Please contact us if you notice any unauthorized account activity.
We take reasonable measures to maintain website functionality and transaction security. However, we cannot guarantee uninterrupted or error-free service.
We may take appropriate action against fraud, misuse of our services, or activities that threaten website security, as permitted by applicable law.
2. Product Information and Pricing
We make reasonable efforts to accurately display furniture product images, dimensions, materials, colors, prices, and other important details.
Actual product colors may vary slightly due to screen settings, lighting, or photography. Product availability, prices, and promotional offers may change.
Product prices, applicable taxes, and shipping charges will be clearly displayed during checkout.
If an obvious pricing error, incorrect product information, or inventory issue occurs, we will notify affected customers and handle the order and any payments collected in accordance with applicable law.
3. Orders and Payments
After you place an order, we may verify your order details, payment status, and product availability. Submitting an order or authorizing payment does not automatically mean the order has been finally accepted or shipped.
Available payment methods are displayed at checkout.
You agree to provide accurate billing and shipping information. If an order cannot be accepted, a product is unavailable, or a payment issue occurs, we will notify you through an appropriate contact method and handle any collected payments in accordance with applicable law and our relevant policies.
4. Shipping Policy
We offer shipping throughout the United States. For complete details, please review our Shipping Policy.
- Orders under $60: $5 shipping fee.
- Orders of $60 or more: Free shipping.
- Order Processing Time: 1–3 business days.
- Order Cut-Off Time: 6:00 PM Central Time (CT) on business days.
- Estimated Transit Time: 5–10 business days after the carrier receives the shipment.
Orders confirmed after 6:00 PM CT on a business day, or on weekends or applicable non-business holidays, begin processing on the next business day.
Orders may be shipped through FedEx, UPS, or DHL, depending on shipping arrangements. Tracking information will be provided when available after shipment.
Applicable taxes included in product prices and established customs clearance arrangements are handled according to our Shipping Policy.
Delivery times are estimates and may vary due to weather, holidays, customs inspections, or carrier operations.
5. Order Cancellation Policy
For complete details, please review our Order Cancellation Policy.
You may request cancellation of an unshipped order by email or phone. Cancellation eligibility depends on the order's processing and shipping status. Submitting a request does not guarantee cancellation.
Orders that have already shipped generally cannot be canceled directly. After delivery, customers may request a return or refund under our Return and Refund Policy.
Once a cancellation is approved and qualifies for a refund, we will initiate the refund within 1–3 business days through the original payment method.
The time it takes for the refund to appear in your account depends on your bank or payment service provider.
6. Return and Refund Policy
For complete details, please review our Return, Exchange & Refund Policy.
Eligible products may be returned or exchanged within 35 days of delivery.
- Returns Due to Personal Preference: Customers are responsible for applicable return shipping costs.
- Damaged, Defective, or Incorrect Items: We cover return shipping costs for eligible returns.
- Other Return Requests: Requests are reviewed based on product condition, our policies, and applicable law.
For oversized furniture, applicable return shipping costs or reasonable estimates will be disclosed before purchase.
Once a returned item has been received, inspected, and approved for a refund, we will initiate the refund within 1–3 business days through the original payment method.
The actual time for funds to appear in your account depends on your bank, card issuer, or payment service provider.
Nothing in these terms limits your rights under applicable law.
7. Privacy and Data Protection
We value your privacy and collect, use, and protect personal information based on our business needs and applicable laws.
This information may include contact details, order records, payment status, device information, and website usage data.
We may use cookies and similar technologies to maintain website functionality, analyze traffic, and support other activities where permitted by law.
We may share necessary information with payment, shipping, and technology service providers and take reasonable measures to protect personal information.
Depending on applicable law, you may have rights to access, correct, or delete your personal information or exercise other privacy rights. Please refer to our Privacy Policy for more details.
8. Disputes and Governing Law
If you have a concern regarding an order, product, or website service, we encourage you to contact our customer support team first so we can work toward a reasonable resolution.
If a dispute cannot be resolved informally, it will be handled in accordance with applicable law and through the appropriate legal procedures and courts with jurisdiction.
Nothing in these terms excludes or limits any consumer rights that cannot be waived under applicable law.
9. Changes to These Terms
We may update these Terms of Service to reflect changes in our website, services, operations, or applicable legal requirements.
Updated terms will be published on this page with a revised last updated date.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
10. Contact Us
If you have questions about these Terms of Service, your order, or our customer support services, please contact us:
Address: 35 Higashi, Oyama, Otama Village, Adachi District, Fukushima 969-1301, Japan
Telephone: +81 24-763-8294
Email address: hello@umiceldavire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States