Shipping policy

We are committed to providing reliable and transparent shipping services. This policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times, and how we handle shipping-related issues.

1. Shipping Destinations

We offer shipping throughout the United States. Delivery to certain remote areas or special addresses may be subject to carrier restrictions. Available shipping options will be confirmed at checkout.

2. Shipping Costs

Our standard shipping rates are as follows:

  • Orders under $60: $5 shipping fee.
  • Orders of $60 or more: Free shipping.

Orders totaling exactly $60 also qualify for free shipping.

All applicable shipping charges will be clearly displayed at checkout. We do not charge undisclosed standard shipping fees.

3. Order Processing Time

Orders are typically processed within 1–3 business days after confirmation. Processing includes order verification, product preparation, and handing the shipment over to the carrier.

Business days are Monday through Friday, excluding weekends and applicable non-business holidays.

Order processing time does not include shipping transit time.

4. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM Central Time (CT).

  • Orders successfully confirmed before 6:00 PM CT on a business day begin processing that day.
  • Orders successfully confirmed after 6:00 PM CT begin processing on the next business day.
  • Orders confirmed on weekends or non-business holidays begin processing on the next business day.

The cut-off time does not guarantee same-day shipping.

5. Shipping Methods and Estimated Delivery Time

Orders may be shipped through carriers such as FedEx, UPS, or DHL, depending on the product and shipping arrangements.

  • Order Processing Time: 1–3 business days.
  • Estimated Transit Time: 5–10 business days.
  • Typical Total Estimated Delivery Time: 6–13 business days.

Transit time begins when the carrier receives the shipment and starts transportation.

Actual delivery times may vary due to the shipping destination, weather conditions, holidays, customs inspections, or carrier operations. Estimated delivery times are not guaranteed delivery dates.

6. Taxes and Customs

Product prices include applicable taxes. For orders involving international shipping, the relevant logistics providers will handle customs clearance according to the applicable shipping arrangements.

Customers will not be required to pay additional charges for taxes or customs services already included in the product price or established customs arrangements.

Standard shipping charges are applied according to Section 2 of this policy. Any applicable additional charges will be disclosed before purchase. We will not impose unexpected, undisclosed fees during normal delivery.

7. Order Tracking

Once your order has shipped, we will provide a tracking number or relevant tracking information by email when available.

Tracking information may take some time to appear or update in the carrier's system.

If you have not received tracking information or your shipment status has not updated for an extended period, please contact us at hello@umiceldavire.com.

8. Damaged, Lost, or Delayed Shipments

If your order arrives damaged, is lost during transit, or experiences a shipping issue, please contact us as soon as possible. Include your order number, a description of the issue, and relevant photos or tracking information, if available.

We will work with the carrier to investigate the situation and provide an appropriate resolution in accordance with applicable law and our Return and Refund Policy.

If the transit time exceeds the estimated 5–10 business days, please email hello@umiceldavire.com or call +81 24-763-8294 for assistance.

9. Shipping Address Changes and Order Cancellations

Please carefully review your shipping address before placing an order to ensure all information is accurate and complete.

If you need to change your shipping address or cancel an order, contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status and the carrier's shipping arrangements.

Once an order has shipped, address changes or direct cancellations may no longer be possible. Eligible orders may be handled under our Return and Refund Policy.

10. Delivery Responsibilities

Customers are responsible for providing accurate and complete shipping addresses and any necessary delivery information.

If a delivery issue occurs because of an incorrect address, incomplete information, or other shipping circumstances, we will review the situation based on the available information, carrier investigation results, and applicable law.

Responsibility for loss or damage during transit does not automatically transfer to the customer simply because the shipment has been handed over to the carrier.

11. Contact Us

If you have questions about shipping, order tracking, address changes, cancellations, or delivery issues, please contact us using the information below.

Address: 35 Higashi, Oyama, Otama Village, Adachi District, Fukushima 969-1301, Japan
Telephone: +81 24-763-8294
Email address: hello@umiceldavire.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States